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Policies
Shipping Policy:
Our policy is to stock all popular items. There are occasions where we will be out of stock on some items. That will result in either a drop shipment from the manufacturer, a backorder, or at your option a cancellation of the order. When an item cannot be shipped to you within 24 hours, we will contact you and inform you of your options including cancellation of the order. Most of the options for shipping are clearly presented in our ecommerce store. Should you which us to ship by a method or on a schedule that is not presented, please contact us.
100% Satisfaction Guaranteed (Return and Exchange Policy):
We want our customers to be completely satisfied with their purchases. If you are not satisfied with your order, we will gladly exchange items or refund your purchase in full, less shipping charges, if your item is returned within 30 days of receipt. Items must be returned in original condition with all parts, and they must be undamaged. Please contact us before sending any item back for a refund. Be sure to enclose your order number, name, phone number, and reason for return. If the return was caused by an error made by Weather Peddler, we will pay for return shipping only if we are contacted in advance.
Privacy Policy:
Weather Peddler is committed to protecting the privacy of our customers. We ensure that customer information collected on weatherpeddler.com is to be used for informational purposes only. Personal information that you provide will not sold to third parties. All personal and order information submitted through our website is secured through a Secure Sockets Layer ("SSL") authentication to guarantee the confidentiality of online transactions made on our site.
Why We Collect this Information and How it is Used:
Weather Peddler collects and uses customer information to offer our customers discounts, special promotions, product information and to better serve our customer's needs. Billing and Shipping information is collected to better fulfill orders. If there is a problem with an order, we use this information to contact the customer. We at Weather Peddler want to maintain the best quality merchandise and create a perfect customer experience while shopping our site and purchasing our products.
Email List Removal:
We use email addresses to send our customers discounts, special promotions or product information. If you choose not to receive these email announcements, please send an email to customerservice@weatherpeddler.com with the word "unsubscribe" in the subject line. Please allow 1-2 weeks for your request to be processed.
Miscellaneous Privacy Information:
By using weatherpeddler.com or by purchasing products from Weather Peddler, you agree to the collection and use of information as set forth in this privacy policy. This policy may be updated by Weather Peddler at any time. If and when this policy is updated, all changes will be posted on this page so that you are always aware of what information is collected and how it is used.
If you have any questions or concerns, please feel free to contact us by email or call our toll free number at 888-219-4520.
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